Refund policy

Last updated: 27 October 2026

At Zestro, we want you to be satisfied with your purchase. We offer a 30-day return period, in addition to your statutory consumer rights under UK law.

1. Return period

You may request a return within 30 days of receiving your order.

To start a return, email support@zestro.top with your order number and the item you wish to return. Please contact us before sending any item back so we can provide the correct return instructions and destination.

2. Return conditions

Items should be returned in a condition consistent with reasonable inspection of their nature, characteristics and functioning.

Please include the original accessories, components and packaging where possible. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods, where permitted by law.

Certain goods may be excluded from change-of-mind returns where a lawful exception applies.

3. Return postage

Zestro covers return postage for approved change-of-mind returns requested within our voluntary 30-day return period.

Please contact us before shipping an item so we can confirm the return method and provide instructions. Do not send products to our contact address unless we have confirmed that it is the correct return destination.

If an item is faulty, damaged, incorrect or not as described, Zestro will cover return costs where required by law.

4. Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, contact support@zestro.top with your order number and a description of the issue. Photographs may help us assess the problem.

We will work with you to resolve the issue in accordance with applicable UK consumer law. Depending on the circumstances, you may be entitled to a refund, repair, replacement or another legal remedy.

Your statutory rights are not affected by this policy.

5. Refunds

Once we receive the returned item, we will assess the return and inform you of the outcome.

Approved refunds will be issued to your original payment method, unless another method is agreed with you. The time taken for the funds to appear may depend on your payment provider.

Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe, including any standard outbound delivery charge that must be refunded by law.

6. Your statutory cancellation rights

For most goods purchased online in the UK, you have the right to notify the seller that you wish to cancel within 14 days of receiving your order. You generally then have a further 14 days to return the goods.

Some exceptions apply, including certain personalised or sealed goods where the law permits an exception.

Our voluntary 30-day return policy does not replace, restrict or remove your statutory cancellation rights or your rights concerning faulty goods.

7. Overseas fulfilment

Some Zestro orders are dispatched directly by suppliers located outside the United Kingdom. This does not remove your statutory consumer rights against the seller.

Please contact us before returning an item so we can provide the appropriate return instructions and avoid unnecessary international shipping costs.

8. Contact us

For returns, refunds or questions about this policy, contact:

Email: support@zestro.top
Phone: +44 7707 825836
Address: Westwood Mansions, Weston-super-Mare, BS23 2JH, United Kingdom

Please do not send a return to this address unless we have confirmed that it is the correct return destination.